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Are you seeing the annoying: "Sorry about that!..." message? Click this link for step-by-step instructions on what to do.
Skip to this section to view common causes and solutions.
Skip to this section to view instructions and requirements on getting remote support.
There is a growing collection of useful tutorials on the Youtube channel.
Error messages come in two forms, the pop-up box and MessageBar messages. The pop-up box means something
has gone pretty wrong:
Messagebar messages are generally just for information. Often important information such as the Sunquest password has expired or Smarterm is on the fritz:
Step 1: Have you tried the General Troubleshooting Steps? So often the issue is solved just by restarting the program or rebooting the computer.
The most efficient way to get your issue looked at is by sending a Problem Report. It's actually very easy. Just Click Help-Generate
Click here if you would rather send the error log instead of a problem report.
Why mess with screen prints and logs when you can just show me what's going on? I have had a GREAT deal of success
with this it is absolutely the quickest way to troubleshoot!
For more info on what Join.me is try their website: Join.me.
The most common reason for problem report failure is a firewall. Contact your IT department about unblocking ftp service.
If there is a problem with Smarterm it may not be able to take commands from Ol Monitor. Smarterm is used for automatic report sending.
If you are logged on as a limited user (generic user) your logon may not have rights to perform the actions necessary to create and send the report. In extreme cases Ol Monitor cannot place the codefiles (precompiled files), into the Smarterm folder. These codefiles are necessary for basic operation in Smarterm.
If you have error logging turned on the error has been logged to a file. If you with to automatically send the file to olmonitor.com then click help-generate problem report from the menu. Smarterm is utilized to ftp reports so if it is not running the option will be grayed out. If you click start from the action menu the server will restart and you can try again. If for any reason (such as problems with Smarterm itself), you cannot get the problem report to generate or ftp, you can find the files yourself and email them to me.
The files of interest are below.
|File||Win 7-10 location||Win XP location||Other||Notes|
|C:\Users\YourUsername\Desktop\||C:\Documents and Settings\YourUsername\Desktop\||C:\Documents and Settings\All Users\Desktop\||The most useful of all files, This is the zipped file containing all logfiles and info. (In very old versions of Ol Monitor, it may be found here: C:\Program Files\Esker\Smarterm\)|
|C:\Users\Public\Documents\OlMonitor||C:\Documents and Settings\YourUsername\Documents\Smarterm\Sessions||C:\Documents and Settings\All Users\Documents\Smarterm\Sessions||You can always find the OlProcessLog.txt file easily by clicking "Help-Locate OlProcessLog.txt" from the Ol Monitor menu bar.|
|C:\Users\Public\Documents\OlMonitor||C:\Documents and Settings\YourUsername\Documents\Smarterm\Sessions||C:\Documents and Settings\All Users\Documents\Smarterm\Sessions||Test.tx10, Test.tx9, etc. These are the captured Overdue Logs.|
|C:\Users\Public\Documents\OlMonitor||C:\Program Files\OLMonitor VIM||C:\Documents and Settings\YourUsername\Documents\Smarterm\Sessions||If you chose to use an ini file for your settings location, this is where your settings are stored.|
|C:\Users\YourUsername\Desktop\PrbRpt||C:\Documents and Settings\YourUsername\Desktop\PrbRpt||C:\Documents and Settings\All Users\Desktop\PrbRpt||When you do a problem report, this file is created. It's more of a header file and is only slightly useful.|
|See this page: Managing settings for instructions on exporting your registry settings to a file.||Manage settings easily: Try out OL Monitor Settings Manager.||Instructions: OL Monitor Settings Manager manual.||Registry export files have the extension ".reg".|